Returns & Refunds

Refund & Return Policy

Your satisfaction is our priority — if something is not right, we will make it right.

📅 Last Updated: March 2026
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Customer Satisfaction Guarantee We want every Hananoa customer to be completely satisfied with their purchase. If something is not right with your order — for any reason — we are here to make it right, quickly and without hassle.
90
Day Return
Window
$0
Restocking
Fees — Ever
7
Business Days
Refund Processing
Return Eligibility

You can return an item within 90 days from the delivery date. To qualify:

  • We accept returns of both defective and non-defective products.
  • We accept returns of items that are new or in like-new condition.
  • Items must be in their original condition and packaging where possible.
How to Request a Return

Follow these simple steps to initiate your return:

1
Reach Out First Contact us at Contact@hananoa.com or +1 (208) 844-3721. If your item is damaged or defective, please include clear photos and a short description of the issue.
2
Wait for Instructions We will review your request and send you return instructions. Please do not ship anything back until you have received our approval and return instructions.
3
Return the Item Once approved, ship the item using any trackable and insured method. A valid tracking number is required.

Return Method: By mail to our warehouse, or at a drop-off location.
4
Receive Your Refund Once we receive and inspect your return (within 72 hours), your refund will be processed within 7 business days to your original payment method — no restocking fees, ever.
Return Shipping Costs
📦 Defective, Damaged, or Incorrect Items We cover all return shipping costs at no charge to you. We will provide a prepaid return label.
🔄 Change of Mind / Buyer's Remorse We provide a free prepaid return label on all approved returns. You will never pay to return an item to us.
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No Restocking Fees — Ever In all cases, once we receive and inspect the returned item, you will receive a full refund with zero restocking fees, processed within 7 business days.
Refund Process
  • After your return is received and inspected (within 72 hours), your refund will be processed within 7 business days.
  • You will receive a full refund, including original shipping and handling fees.
  • Refunds are issued to the original payment method.
  • We never charge restocking fees.
Wrong or Damaged Items
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Received the Wrong Item or Something Arrived Damaged? Simply email us at Contact@hananoa.com with a photo of the item and your order number. There is no need to return it — we will send you a replacement or issue a full refund, whichever you prefer.

Contact Information

📍
Address 12820 Go Wy Ave
Pocatello, ID 83202, USA
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Phone +1 (208) 844-3721
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Email Contact@hananoa.com
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Business Hours Mon – Sat: 9:00 AM – 5:00 PM
Sunday: Closed