Billing Terms & Conditions

General Billing Terms

By placing an order through Hananoa, you agree to provide current, complete, and accurate billing and payment information for all purchases made on our website. You also agree to promptly update your account and billing details if any information changes.

Pricing & Currency

All prices displayed on our website are listed in the currency shown at checkout, unless otherwise stated. Product prices, shipping fees, taxes, and other charges may change at any time without prior notice.

We reserve the right to correct any pricing errors, inaccuracies, or omissions and to cancel or refuse any order placed with incorrect pricing information.

Payment Methods

We accept approved payment methods made available at checkout. These may include major credit cards, debit cards, digital wallets, and other supported secure payment options.

All transactions are subject to authorization, fraud screening, and verification by the relevant payment provider.

Payment Authorization

By submitting an order, you authorize Hananoa and its payment processors to charge the full order amount, including applicable taxes, shipping fees, and any additional charges clearly disclosed during checkout, to your selected payment method.

If payment authorization fails, your order may be delayed, cancelled, or placed on hold until successful payment is received.

Order Confirmation

After a successful transaction, you should receive an order confirmation email. This confirmation does not guarantee acceptance of the order. We reserve the right to cancel, limit, or refuse any order at our sole discretion, including in cases involving pricing errors, stock issues, suspected fraud, or billing problems.

Billing Information Accuracy

You are responsible for ensuring that all billing details provided are accurate and complete. This includes your full name, billing address, payment card details, and contact information.

Incorrect or incomplete billing information may result in order delays, declined payments, or cancellation of the transaction.

Taxes & Additional Charges

Depending on your location and applicable laws, your order may be subject to sales tax, VAT, import duties, customs fees, or other charges. These costs may be included at checkout or may be assessed separately by the appropriate authorities or delivery providers.

The customer is responsible for any duties, taxes, or additional import-related charges not explicitly included in the final checkout price.

Refunds & Returns

Refund eligibility is governed by our Refund & Return Policy. Approved refunds will be issued back to the original payment method used for purchase, unless otherwise required by law or agreed in writing.

Refund processing times may vary depending on your payment provider, banking institution, and the nature of the order.

Chargebacks & Payment Disputes

If you believe there is an error with your billing or payment, we strongly encourage you to contact us first before initiating a chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in order cancellation, account restrictions, refusal of future service, or further action where permitted by law.

Fraud Prevention

To protect our customers and our business, all orders may be subject to billing verification, payment review, identity checks, and fraud screening procedures.

We reserve the right to cancel or hold any order that appears suspicious, incomplete, unauthorized, or inconsistent with our fraud prevention measures.

Subscription or Recurring Billing

If any products or services on Hananoa are sold on a subscription or recurring billing basis, the applicable billing cycle, renewal terms, cancellation conditions, and recurring charges will be clearly disclosed before purchase.

By subscribing, you authorize us or our payment provider to charge your selected payment method according to the billing schedule presented at checkout.

Billing Changes

We reserve the right to update, modify, or revise these Billing Terms & Conditions at any time. Any updates will become effective once posted on this page unless otherwise stated.

Continued use of our website after any changes are posted constitutes acceptance of the revised terms.

Contact Information

Hananoa LLC

Address: 12820 Go Wy Ave, Pocatello, ID 83202, USA

Phone: +1 208 844 3721

Email: Contact@hananoa.com

Business Hours

Monday – Saturday: 9:00 AM – 5:00 PM

Sunday: Closed