The website hananoa.com is operated by Hananoa LLC (“we,” “us,” or “our”). When you visit our store or make a purchase, we collect, use, disclose, and safeguard your personal information as described in this Privacy Policy.

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We gather data that you provide to us directly, as well as data that is automatically collected when you visit our website.

Details you supply:

• Full name, shipping and billing address
• Phone number and email address
• Payment details (securely processed — card information is never stored)
• Order history and correspondence logs
• Login credentials for your account, if you create one

Data collected automatically:

• IP address and browser type
• Time spent and pages viewed on our website
• Operating system and device type
• Search terms and referring URLs
• Cookies and related tracking technologies

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We use the data we collect to:

• Process and fulfill your orders
• Provide tracking details, shipping updates, and order confirmations
• Address your inquiries and customer service needs
• Handle warranty claims, returns, and refunds
• Prevent fraud and help maintain website security
• Improve our services, products, and website experience
• Send promotional emails only where permitted, and you may unsubscribe at any time
• Meet our legal obligations

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How we obtain your consent:

When you provide us with personal information to complete a transaction, place an order, arrange delivery, or process a return, you consent to our collection and use of that information for those purposes.

How to withdraw consent:

You may withdraw your consent at any time by contacting us at Contact@hananoa.com or +1 (208) 844-3721. Please note that withdrawing consent may affect our ability to provide certain services.

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Your personal information is not traded, sold, or rented to third parties. We may disclose your information only in the following situations:

• Service providers: Payment processors, shipping carriers, and service providers involved in order fulfillment and customer support
• Legal requirements: If required by law, court order, or government request
• Business transfers: If Hananoa LLC is acquired or merged, your information may transfer to the new owners
• Fraud prevention: To protect our rights and help prevent fraudulent transactions

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All transactions are processed through secure, PCI-DSS-compliant payment gateways. Your full credit card number is never stored on our servers. Payment information is protected using industry-standard security measures, including secure TLS/SSL transmission and encrypted processing by our payment providers.

We accept:

• Visa, Mastercard, American Express
• PayPal, Stripe, Google Pay, Apple Pay

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We retain your personal data for as long as reasonably necessary to:

• Maintain your order history and account
• Meet our legal and tax obligations
• Resolve disputes and enforce our agreements

You may request deletion of your personal data at any time by contacting us at Contact@hananoa.com. Subject to legal retention requirements, your request will be handled in accordance with applicable law.

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We use cookies and similar technologies to improve your experience and operate our website. These may include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how users interact with our site
• Marketing cookies: Used to display relevant advertisements where applicable
• Preference cookies: Remember your settings and preferences

You can manage cookies through your browser settings and any cookie preference tools available on our site. Disabling certain cookies may affect website functionality.

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Our website may use third-party services, each with its own privacy practices and policies. These services may include analytics providers, payment processors, advertising tools, review services, and website platform tools.

We encourage you to review the privacy policies of any third-party providers you interact with through our website.

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Depending on your location and applicable law, you may have rights regarding your personal information, including:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that inaccurate or incomplete data be corrected
• Deletion: Request removal of your personal data, subject to legal exceptions
• Opt-out: Unsubscribe from marketing emails at any time
• Data portability: Request your data in a portable format where applicable

To exercise any of these rights, contact us at Contact@hananoa.com.

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Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will address the issue promptly.

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We use industry-standard security measures to help protect your personal data, including secure TLS/SSL encryption, PCI-DSS-compliant payment processing, and routine security monitoring.

• Secure TLS/SSL encryption on site pages and checkout
• Encrypted payment processing by trusted providers
• PCI-DSS-compliant payment handling
• Regular security monitoring and maintenance

While no method of transmission over the internet is 100% secure, we work to protect your information using commercially reasonable safeguards.

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Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

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We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect any changes. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

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Depending on where you live, additional rights may apply under your state's privacy laws:

• California (CCPA/CPRA): You have the right to know what data we collect and how we use it, request deletion, opt out of the sale or sharing of your data, correct inaccurate information, and receive equal service regardless of whether you exercise these rights. We do not sell personal information as defined under the CCPA.
• Virginia (CDPA): You may access, correct, delete, or obtain a copy of your personal data, and opt out of targeted advertising or the sale of your data.
• Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA): You have similar rights to access, correct, delete, and opt out of certain uses of your personal information.

To submit a request, email us at Contact@hananoa.com. We will respond within 45 days. If we need more time, we may extend this by an additional 45 days and will notify you. We will never penalize you for exercising your privacy rights.

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If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: